Head of Soft Services

Head of Soft Services – Birmingham (Prestigious Multi-Site Portfolio) Are you a visionary leader in Soft Services ready to take the reins of a high-profile, multi-site operation in Birmingham? We’re seeking a dynamic Head of Soft Services to lead and elevate service delivery across cleaning, security, front-of-house, and waste management. This is a strategic, hands-on role with a nationally recognised FM provider, offering the chance to shape standards, drive innovation, and lead a high-performing team in a fast-paced, client-focused environment. 🔑 Key Responsibilities * Lead the delivery of soft services across a prestigious multi-site estate * Develop and implement service strategies aligned with client expectations * Inspire and manage a team of managers and frontline staff * Ensure compliance with H&S, COSHH, and industry regulations * Drive continuous improvement and operational excellence * Build strong client relationships and act as a trusted partner * Monitor KPIs and deliver insightful performance reports 👤 About You You’re a confident, results-driven leader with a proven track record in Soft FM. You combine strategic thinking with operational know-how and thrive in environments where service quality and client satisfaction are paramount. ✅ What You’ll Bring * Senior-level experience in Soft Services or FM operations * Strong leadership and stakeholder engagement skills * Expertise in compliance, audits, and service innovation * A passion for team development and customer excellence * Commercial acumen and a proactive mindset 🚀 Why Apply? * Lead operations at one of Birmingham’s most prestigious sites * Join a forward-thinking FM provider with national reach * Enjoy a culture of innovation, integrity, and growth * Competitive salary, benefits, and career progression